Refund policy

Returns

If you need assistance, please contact us at contactcazana@gmail.com.

All returns must be requested and approved before being sent. Items returned without prior approval will not be accepted.

Change of mind

Due to the hygienic nature of our products, we do not offer returns or refunds for change of mind.

We encourage you to choose carefully before purchasing.

Damages and issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can resolve it promptly.

In line with Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product is faulty, not as described, or not fit for purpose.

Hygiene

For hygiene and safety reasons, items such as toe seperators, massage balls, resistance bands and socks cannot be returned if they have been opened, worn, or used, unless they are faulty.