Refund policy

Returns

To request a return, email contact@cazana.com.au with your order number and a description of the issue. We will respond within 2 business days.

All returns must be requested and approved before being sent. Items returned without prior approval will not be accepted.

Faulty or damaged items must be reported within 30 days of delivery.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

---

Change of mind

We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Due to hygiene reasons, opened or used products cannot be returned for change of mind. This does not affect your rights under Australian Consumer Law.

We encourage you to choose carefully before purchasing.

---

Damages and issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can resolve it promptly.

In line with Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product is faulty, not as described, or not fit for purpose.

---

Hygiene

For hygiene and safety reasons, items such as toe seperators, massage balls, resistance bands and socks cannot be returned if they have been opened, worn, or used, unless they are faulty.

---

Resolution

Once we’ve reviewed your request, we’ll advise the next steps.

Where a return is required, refunds will be processed to your original payment method within 10 business days of approval.

---